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Shopping Cart & Payment Options

NuLuggage uses a very simple and easy to navigate electronic shopping cart system that will allow you to quickly browse available items and find what you are looking for. The technology employed requires your web browser to have JavaScript enabled and accept cookies, which are used to track your activities and store data while on our web site.

If you decide to purchase there are two separate payment options available. We accept credit card payments directly, alternatively we accept payments through Paypal, you do NOT need to have a Paypal account and you are NOT required to sign up. Paypal will simply function as credit card payment processor. Google Checkout is at present not supported.
Free Shipping Offer

NuLuggage offers free UPS Ground or FedEx Ground shipping with any purchase, there is no minimum to buy to receive free shipping.
This represents an additional estimated savings of $8.00 to $32.00 per bag depending on size and destination.
Free shipping is only available to physical addresses in the continental US, other destinations such as AK, HI, VI and PR as well as P.O.Boxes or military APO/FPO addresses will incur additional charges. Please contact us before ordering at sales@luggage.nu

The free shipping offer does not apply to items purchased through our auctions on eBay. Please refer to the individual auction listing for exact shipping charges and terms.

Order are shipped generally within 3-5 business days of processing the order. Based on the destination ZIP code it may take an additional 3-7 days for the package to arrive. Rush Delivery is available on select items. They are generally shipped the next business day via UPS 3-Day Select or FedEx ExpressSaver for an additional charge. Please contact us before ordering and provide the destination ZIP code so we may quote an accurate rate.

Shipment tracking numbers are usually only provided for rush delivery shipments.
Return Policy

We want you do be satisfied with your purchase. If for any reason you would like to return the item for a refund, you must first obtain an RMA number (Return Merchandise Authorization) Please contact us by e-mail at returns@luggage.nu and include the following information.
- Your Name
- Order Number/Invoice Number
- Item description (i.e. item number, model)
- Reason for the return (optional)
This request must be sent within 10 days of receiving the delivery. After receiving the RMA number please return the merchandise in its original condition including the original packaging to the address provided. Be sure to enclose the RMA number. Please note that return merchandise will have to shipped back with shipping charges pre-paid. Once the merchandise is received in satisfactory condition we will issue a refund of the purchase price, less a 15% restocking fee and less shipping charges, if any. Items purchased through our auctions on eBay or Yahoo! may not be returned. All auction sales are final.
Order Cancellation

We process orders as soon as possible after receiving them, it may not be possible to stop the order if that cancellation request is not received within 3-4 hours of placing the initial order. Once the order has been processed and forwarded to our supplier, or the manufacturer, or is queued for shipping from our stock, it will be difficult to stop the process.

If you feel you must cancel your order and cannot do so within 3-4 hours of placing the order, please wait for the luggage to arrive and follow the return procedure outlined above. Please do not refuse delivery of the item you ordered, or the package may be returned to a facility that is not designed to handle returns. The merchandise would then have to be forwarded to the one location that does handle returns. That would significantly delay processing of the return/refund request and any expenses associated with retrieving the merchandise would be deducted from the refund amount.
Warranty Information

All our products are covered by a manufacturer's warranty. Most manufacturers offer a 10 year warranty on most of their luggage, select brands and series carry a 20 year up to a limited lifetime warranty.

Simply register your new piece of luggage with the manufacturer using the registration card provided with the suitcase. Samsonite products may also be registered online at www.prodregister.com/samsonite
Customer Service
In an effort to control expenses and offer the lowest possible prices on the products we sell, we only maintain limited staff dedicated to receiving customer service related phone calls. We will however quickly respond to all e-mail inquiries. It has been our experience that most questions and concerns can be addressed quickly and efficiently via e-mail. Please feel free to contact us by e-mail with any question, concerns or comments you might have. We value all feedback. Please use our e-mail form or send the message to customerservice@luggage.nu
Auction Listings

We regularly list items for auction on eBay and/or Yahoo! These are usually overstock items, customer returns, cancelled orders, or otherwise exceptionally good deals.

Click here to browse our current listings on eBay.
Data Security & Privacy Statement

The online ordering process employs industry standard strong SSL encryption to protect sensitive date sent over the Internet. Appropriate mechanisms are in place to safeguard personal information once it is collected and stored in our database.

Our privacy policy is very simple, we onlycollect information we need to process your order, we use and/or share information only to the extent neccessary to fullfill that order. Once this is accomplished that data is not used for any purpose and not shared with anyone.

Terms & Policies last revised 09/12/07

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